24 / 7 Technical Support

To get you running as fast as possible, Storm offers 24/7 technical support on all systems we build. Non-urgent issues are scheduled to save cost. As a standard when setting up any computer or server, we set in place a remote log in system for easy access by our support team to assist in any issues that you may encounter.

System Builds

Hardware Assembly
Software Installs
Configuration
Monitoring

Disaster Recovery

Mac-to-PC transfers
Data Restoration
Hard Drive Repair
Virus Removal

General Inquiries

System Planning
Preventative Maintenance
Tips & Tricks
Training & Manuals

Our systems run faster than new - let's review yours

Experience Zero Downtime with our Service Agreements

Infrastructure Engineering

The service that made us famous!
Our processes are so well refined and documented that we are frequently employed to improve on a previous supplier's design.
After a thorough walk-through of your new or existing architecture, we can confidently map out a strategy that accommodates for future growth.


Technical Support Retainer

If you have a network with mission-critical nodes, or simply many users on the network, then Storm's retainers give you valuable piece of mind and save you money in the long term.
Moreover, with variable response times, you can have an outsourced team of specialized professional for less than the cost of an in-house staff member.


Maintenance Contract

Storm's maintenance contracts are flexible and tailored to your industry.
Whether you require physical cleaning of systems due to high-dust environments, or workstation check-ups, or mission-critical (CYCLONE) server monitoring,
Storm has packaged contracts to save you money and extend the life of your network.

 

 

 

  • "One of the most important factors to us was having a responsive provider.  In the past, we had consultants who provided service within the week.  That wasn't good enough for us.  Now when we have pressing incidences, Storm solves our problems within 2 business days and responds to voicemails or emails within 4 business hours.  Storm provides us with the security and responsiveness we need on an operational plan that meets our budget."

    -Regina Alternative Measures Program

  • "Westman has done business with the team from Storm for over three years, and have always been very satisfied. Storm is able to provide reliable, timely results on or below budgeted costs. One of the most important factors to us was having a responsive provider. When we have pressing incidences, Storm solves our problems within the day during project implementation and responds to voicemails or emails within 4 business hours. Storm provides us with the security and responsiveness we need."

    -Jefferey Desarno, CTO, Westman Communications Group